Privacy Policy – 939gam Data Protection

This Privacy Policy describes how 939gam ("we", "our", "the platform") collects, uses, stores and protects personal information belonging to players who register and use the 939gam platform at 939gam.com, including the 939gam Android application and any related services.

When you create a 939gam account, make a deposit, place a bet or use any feature of the platform, you are sharing certain personal information with us. We take that responsibility seriously. This policy is written in plain language so that every Pakistan player can clearly understand what data we hold and exactly what we do with it.

By registering on 939gam, you confirm that you have read and understood this Privacy Policy and that you agree to the data practices described here. This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are available on this website.

939gam collects personal data in the following categories. We only collect what is necessary for the specific purpose described.

We do not collect sensitive personal data such as biometric data, health records or political views. All data collection is limited to what is required to operate and secure your 939gam account.

The data 939gam collects is used for the following purposes:

• Account management: Creating and maintaining your player account, processing logins, managing account settings and communicating account-related updates.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments. Verifying that transactions are authorised by the registered account holder.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that the identity provided during registration is accurate and belongs to you.
• Fraud and security: Detecting, investigating and preventing fraudulent activity, unauthorised access, multi-accounting and any other activity that breaches the platform's Terms and Conditions.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gaming behaviour and providing relevant tools such as deposit limits, session reminders and self-exclusion options.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, user interface and overall player experience on 939gam.
• Customer support: Using your account details and communication history to resolve queries, complaints and technical issues efficiently.
• Marketing (opt-in only): If you have opted in to receive promotional communications, we may send you information about offers, bonuses and new features on 939gam. You can opt out at any time through your account settings or by contacting support.

939gam does not use your personal data for any automated decision-making process that produces legal or similarly significant effects on you without human review.

939gam does not sell your personal data to any third party. We may share your data with the following categories of recipients only where it is necessary and for the specific purposes described:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the minimum data required to process your PKR transactions securely.
• Identity verification partners: Third-party KYC (Know Your Customer) service providers may receive identity documents you submit when verification is required for withdrawals or account security checks.
• Technology providers: Hosting, cloud infrastructure and platform software providers who operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Fraud prevention services: Where suspicious activity is detected, relevant data may be shared with specialist fraud prevention organisations to protect the platform and its players.
• Legal and regulatory authorities: Where we are required by law, court order or a legitimate request from a relevant authority, 939gam will disclose the minimum necessary data. We will not share data beyond what is legally required in such circumstances.

All third parties with whom 939gam shares data are required to handle that data securely and only for the purpose for which it was shared. We do not share your data with advertisers, data brokers or any party for commercial marketing purposes without your explicit consent.

All financial transactions on 939gam are processed in PKR through encrypted, secure payment channels. The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. Here is how payment data is handled:

• 939gam does not store full card numbers, CVV codes or full bank account credentials on its own servers. Payment instrument details are tokenised and handled by our payment processing partners.
• Transaction records — including amounts, dates, and payment method references — are retained in your account history for a minimum of five years for fraud prevention and financial record-keeping purposes.
• Deposits must originate from payment accounts registered in your own name. Withdrawals are returned to the same payment method used for deposits wherever possible, as a standard anti-fraud measure.
• If a disputed transaction or chargeback is raised against your account, 939gam may share relevant transaction records with the relevant payment provider to resolve the matter.

If you have questions about a specific transaction or payment data held on your account, contact 939gam support with your account details and the relevant transaction reference.

939gam uses cookies and similar tracking technologies on the website and within the platform to deliver a functional, secure and personalised experience. Cookies are small text files stored on your device when you visit the platform.

The types of cookies 939gam uses are:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in securely, security tokens and cookies that remember your account preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues and how long sessions typically last. This data is aggregated and anonymised. It helps us improve the platform experience for all Pakistan players.
• Functional cookies: Remember your language preference, display settings and other personalisation options so you do not need to set them every time you visit.
• Security cookies: Help detect and prevent fraudulent activity, bot access and suspicious login patterns that could indicate an account takeover attempt.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use core platform features including login and deposits. Blocking analytics cookies will not affect your gameplay or account access in any way.

939gam retains your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods by data type are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure for fraud prevention and legal compliance purposes.
• Transaction records: Retained for a minimum of five years to support financial record-keeping, dispute resolution and fraud investigation.
• Support communications: Chat logs and email records are retained for up to three years to support quality assurance and dispute resolution.
• Technical and usage data: Log files and session data are retained for up to 24 months before being deleted or fully anonymised.
• Marketing preferences: Retained until you withdraw your consent, after which your details are removed from all marketing lists within 30 days.

Once the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

939gam takes the security of your personal data seriously and applies multiple layers of protection:

• Encryption: All data transmitted between your device and the 939gam platform is encrypted using TLS (Transport Layer Security). Personal data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to authorised 939gam personnel on a strict need-to-know basis. All internal access is logged and reviewed.
• Fraud monitoring: Automated systems monitor account activity around the clock for patterns that may indicate unauthorised access, fraud or policy breaches. Suspicious activity triggers immediate review.
• Two-factor authentication: 939gam offers optional two-factor authentication (2FA) for your account. We strongly recommend enabling this in your account security settings for an extra layer of protection.
• Incident response: In the unlikely event of a data security incident that affects your personal data, 939gam will notify affected players as promptly as possible and take immediate steps to contain the issue.

While 939gam takes every reasonable precaution, no platform can guarantee absolute security. You are also responsible for keeping your login credentials private and for logging out of shared or public devices after each session.

As a 939gam player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 939gam support with your account details and the specific request.

939gam is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any feature of the platform. We do not knowingly collect personal data from anyone under the age of 18.

During registration, players are required to confirm that they meet the minimum age requirement. 939gam may request identity documentation to verify age at any point, including at the time of a withdrawal request or if account activity raises a concern about a player's age.

If 939gam becomes aware that an account has been registered by a person under 18, the account will be closed immediately, any winnings forfeited and any deposited funds returned to the payment method on file after verification. If you are aware of a minor who has accessed the 939gam platform, please contact support immediately so the matter can be investigated and resolved without delay.

Parents and guardians are encouraged to use parental control tools available on devices and internet service providers to restrict access to online gaming platforms for anyone under 18 in their household.

939gam may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your data in a material way, we will notify registered players by email or through an in-platform notification where contact details on file allow. Your continued use of the 939gam platform after a policy update constitutes your acceptance of the revised terms.

We recommend revisiting this page periodically — particularly before making significant deposits or accepting new promotions — to stay informed about how your data is handled. If you have any concerns about a change to this policy, contact support before continuing to use the platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal data has been handled, please reach out to the 939gam support team. Our support team is available 24 hours a day, 7 days a week through the live chat feature on the platform.

You can also reach us by email at [email protected]. When contacting us about a data request, please include your registered account username and a description of your request so we can locate your records and respond efficiently.

939gam aims to respond to all privacy-related queries within 7 working days. Complex requests — such as full data access requests — may take up to 30 days to fulfil, in which case we will acknowledge receipt and provide a timeline.